Store's Terms and Conditions

OCTH PRODUCTS

Sales: The revenue generated from all sales directly supports our nonprofit organization, ensuring its continued operation and enabling us to fulfill our mission effectively. By channeling these funds into our initiatives, we not only sustain our programs but also enhance our capacity to make a meaningful impact in the community. This financial support is crucial for maintaining our services and expanding our reach, allowing us to address pressing needs and empower those we serve. Your contributions play a vital role in creating a sustainable future for our organization, helping us to thrive and drive positive change.

Artwork: The designs on our Tote Bags are derived from original photographs taken by OCTH and digitized through the creative efforts of our talented volunteer illustrator. Additionally, we are fortunate to receive contributions of original artwork from various artists who support our mission and commitment to sustainability. These collaborations enrich our visual offerings and play a crucial role in promoting artistic expression. By choosing to showcase these unique illustrations, we aim to foster a deeper connection with our audience and highlight the importance of cultural heritage and creativity in driving our initiatives forward. Your support in this endeavor helps us continue our work and make a positive impact in the community.

(Find out more in About Team)

Refunds: We regret to inform you that we cannot accommodate any requests for refunds or exchanges, as each bag undergoes a thorough inspection and is meticulously packed by hand. This careful process ensures that every item meets our high standards of quality and safety before it reaches you. We appreciate your understanding in this matter, as our commitment to providing you with a flawless product means that we cannot accept returns or exchanges once the bags have been dispatched. Your satisfaction is important to us, and we strive to deliver an exceptional experience with every purchase. Thank you for your cooperation and support.

Delivery: We aim to provide a next-day delivery service tailored for your convenience, ensuring that your order arrives the day following the receipt of your Proof of Payment (PoP) at sales@ourcapetownheritage.org. In the event that we are unable to fulfill this promise, we will promptly notify you. This commitment to timely delivery is designed to enhance your shopping experience by ensuring that you receive your items without unnecessary delays. It is important to note that this service is only applicable on weekdays, meaning that orders placed on weekends or public holidays will be processed on the next available working day. Please keep in mind that the timing of delivery may vary based on the specific logistics involved, but rest assured that we strive to meet the outlined delivery schedule as closely as possible.

GARY FRIER's ARTWORK

1. 10 working days are required for the print process and delivery of the product ("Artwork Print").

2. Once processed, all sales are final.

3. No refunds or exchanges will be granted.

4. Our Cape Town Heritage (OCTH) makes no representation or warranty of any kind whatsoever, express or implied, in connection with the Artwork Print. OCTH excludes all liability (whether in contact, contract or otherwise), to the fullest extent permitted by applicable law, for any loss or damage that may result to you or a third party in connection with the Artwork Print.

5. While every care is taken to ensure the safety and integrity of your print, OCTH will not be held responsible for any damages incurred by a third party during the printing and transportation process of your Artwork Print.

6. Gary Frier ("Artist") produces the Artwork Prints on the strict understanding that it will be available for purchase through the website ourcapetownheritage.org or any other outlet approved by the Artist. The Artist is the responsible party for the production of the final Artwork Print.

7. Copyright of the Art solely remains the property of the Artist. You (“The Buyer”) may not reproduce any image of the Art and may not, at any time, publish or submit for publication or reproduction any image of the Artwork Print to any third party, including any internet website for any purpose.